Privacy policy

PRIVACY POLICY

Your Privacy Matters 🤍
Fashion Fairy respects your privacy. This policy explains how we collect, use, and protect your personal information.

What Information We Collect
When you shop with us, we collect:

  • Contact details — Name, phone number, email, address
  • Payment information — For processing orders (we don't store card details; payment gateways do)
  • Order history — What you've purchased, delivery status
  • Browsing data — Via cookies (pages visited, time spent)
  • Communication — Your WhatsApp/email messages with us

How We Use Your Data
✓ To process and deliver your order
✓ To send order updates & tracking info
✓ To respond to your questions
✓ To improve our store & services
✓ To send promotional offers (only if you opt in)
✓ To prevent fraud & protect our store

We DO NOT:
✗ Sell your data to third parties
✗ Share your information without permission
✗ Store payment card details
✗ Send spam or unwanted emails
✗ Use your data for anything unrelated to your orders

Third-Party Services
We use trusted partners for:

  • Payment processing — JazzCash, EasyPaisa, banks
  • Courier delivery — Tracking & logistics
  • Email & SMS — Order notifications
    These partners have their own privacy policies; we don't control their practices.

Cookies
Our site uses cookies to:

  • Remember your preferences
  • Track site usage (Google Analytics)
  • Improve your shopping experience
    You can disable cookies in your browser settings (though some features may not work).

Data Security
We use SSL encryption to protect your data during transmission. While no system is 100% secure, we take reasonable steps to safeguard your information.

How Long We Keep Your Data

  • Order data — Kept for 3 years for tax & legal compliance
  • Account data — Kept until you request deletion
  • Communication logs — Kept for customer service purposes
  • Marketing lists — Kept until you unsubscribe

Your Rights
You have the right to:

  • Access — Request a copy of your data
  • Correct — Update inaccurate information
  • Delete — Request deletion (where legally permitted)
  • Unsubscribe — From marketing emails anytime

Contact Us
Questions about privacy? Reach out:
📧 Email: hello@fashionfairy.pk
💬 WhatsApp: +92 [your number]
🏠 Address: Clock Tower, Faisalabad

Changes to This Policy
We may update this policy anytime. Changes take effect immediately after posting. Your continued use means you accept the updates.